Privacy Policy
Effective Date: 17 th July 2023
Last Updated: 17 th July 2023
PLEASE READ THIS PRIVACY POLICY (“Policy”) CAREFULLY. BY ACCESSING OR USING THE SERVICES PROVIDED BY THE COMPANY, THE USER AGREES AND GIVE CONSENT TO THE TERMS OF THIS PRIVACY POLICY.
This Policy is published in accordance with the provisions of Rule 3(1) of The Information Technology (Intermediaries Guidelines) Rules, 2011. The Policy is an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules. This Policy being an electronic record is generated by a computer system and does not require any physical or digital signature.
The website including our SAAS product “FLY” are owned and operated by the Deepmatrix Private Limited (“Company,” “we,” “our,” or “us”). We respect the privacy of our users (“you,” “your,” or “customer”). This Policy explains how we collect, use, disclose and protect the information provided by the user while accessing our website including product FLY.
We reserve the right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the website including product FLY, the users signify that they have carefully read, understood and agree to be bound by this Policy and the users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. We reserve our right to refuse services to any user who does not accept or violate the terms of this Policy. We suggest that the users should regularly check this Privacy Policy to apprise themselves of any updates. The user’s continued use of the website including product FLY or provision of data or information thereafter shall imply user’s unconditional acceptance of such updates to this Privacy Policy.
- 1.
What information do we collect from the user?
We aim to collect the following information from our users:
- Basic Identification: First Name, Last Name
- Contact Information: Email Address, Phone Number
- Billing Address (including City, State, Country, Pin code)
- Payment Details: Card Details , Tax Id.
- If you are an organization, then organization details
- Earth observation data
The user is not under any obligation to provide the abovementioned information, however refusal to provide such information will hamper the user’s right to access some features of the website including FLY. - 2.
What is the purpose of collecting information from the users?
We may use the information so collected for the purposes including but not limited to:
- To generate a personal profile of the user to make future visits to our website more personalised.
- To understand our users and improve the user experience by providing the services in the most effective manner.
- To analyse the collected data and process it to research & development, testing purposes, troubleshooting and request feedback.
- To analyse the collected data and process it for providing the service under product FLY.
- Complete and fulfil the user’s purchase, process payments, communicate with the user regarding the user’s purchase and provide the user with necessary customer support.
- To provide customer support to our users.
- To keep the users informed about current developments of the Company through a newsletter or any other subscription-based model.
- We may use your Personal Information to address any administrative or legal issues pertaining to DeepMatrix.
- To enhance safety and security of users and services.
- Detect and prevent fraud and abuse of the website including our product FLY.
- 3.
Under what circumstances do we disclose the user’s information to third parties?
- We may be required to use and share the collected personal information of the users under any legal obligation or as mandated by the government agencies when such disclosure is reasonably necessary to respond to notices, court orders, or other legal processes.
- We will share some or all of the user information with another entity should we merge with, or be acquired by that entity or receive investments from that entity.
- In case of bankruptcy or insolvency, the collected data may be treated as an asset to be transferred to, or acquired by a third party, who we entrust will follow the reasonable security practices to secure and protect the same.
- We understand that the user information is very crucial and is important for the user. The user agrees and acknowledges that the user information is disclosed or shared with third party service providers for the purpose of the website’s security, maintenance, repair, other technical reasons or to perform the services on our behalf.
- We may, if the user chooses, send direct advertisement mailers to the users at the contact details shared by the user. The user has the option to opt-out of this direct mailer by clicking on the unsubscribe link attached to the email. We respect the user’s privacy and if the user does not want to receive email or other communications from us, the user may inform the same to our customer care executive.
- You may choose to share your data/ information with the third party using our product FLY. In such cases, user shall not violate any terms of this Policy.
- 4.
How long do we retain your information for?
We believe in safeguarding our users’ personal information and using it for lawful and/or necessary purposes listed in this Privacy Policy. We do not retain the information of our users for the period longer necessary and only retain it for the purpose that it was collected for.
- 5.
Can user review, modify or delete certain information provided to us?
The users are permitted to review, update, or delete certain information, as specified in the FLY, in order to remove inaccuracies in the data provided to us and assist in recording reliable data. However, we are not responsible for the authenticity of the information provided to us.
If you wish to make changes to the information provided to us, you may make those changes by accessing your user account on the website. If platform doesn’t allow you to edit any information, you may also reach out to our support team at support@deepmatrix.io or use the support button on the portal. - 6.
What are the reasonable security practices that are followed to protect user’s data and personal information?
The Company agrees to use commercially reasonable technical and organizational measures designed to prevent unauthorized access, use, alteration or disclosure of any service or user data. However, the Company will have no responsibility for errors in transmission, unauthorized third-party access or other causes beyond the Company’s control.
- 7.
Are minors allowed to access our webpage?
We do not knowingly collect or solicit any personal information from users below the age of 18 years to use our services unless permitted by the local laws. However, a minor user can access our services provided they have obtained consent from their parent or guardian to collect information in terms of this Privacy Policy.
If we discover that information has been collected from a minor without the consent of their parents/guardian, we will take appropriate action regarding the deletion of such information at the earliest. If you are a parent or guardian and have become aware of any data that your child has provided and we have collected from children under age 18 years, please contact our support team at support@deepmatrix.io (and we will take appropriate action for deletion of such information. - 8.
What cookie policy do we follow on our webpage?
We may use cookies to help customize the webpage and improve your experience. When you access the webpage, your personal information is not collected through the use of cookies. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website. By using the site, you agree to be bound by our cookie policy incorporated in this Privacy Policy.
We use first-party cookies to track your interactions on the Website. DeepMatrix’s Website uses Google Analytics and Hotjar. We use the cookies to accumulate general statistics data about web-site pages information relevance. - 9.
What is the relevant grievance redressal mechanism?
We respect the personal data and privacy of each of our users, and value the trust they put in us. We will take every necessary step to make your browsing hassle-free. If you wish to make a complaint, comment, suggestion regarding the website including our product FLY or regarding any discrepancy in processing of information, you may reach out to our customer care executive at the below-mentioned contact details. We assure that the matter will be resolved within a month’s time from the date of receipt of such grievance.
Support Executive Name: Naresh Soni
Support Email ID: support@deepmatrix.io - 10.
How do we keep our Privacy Policy up to date?
In an effort to constantly improve the services we provide, we keep updating and modifying the Privacy Policy periodically. The top of this page indicates the date this Privacy Policy was last updated on. We ensure that the users stay informed of the material changes we make, however, it is entirely the responsibility of the user to read the Privacy Policy carefully and routinely.
- 11.
General Terms
- Third Party Website and Links: The website including product FLY may provide or be linked with other websites and advertisements. We are in no way responsible/liable for the privacy practices or content of such websites. The linked websites or advertisers are not necessarily under the control of us and we expressly disclaim all liability associated with the content and the use of such websites and advertisements. Display of any third-party advertisements on the website including FLY shall not be construed as an endorsement or promotion of any products or services by us. The user should read the privacy policy of each and every linked website and any access or use the linked websites entirely at the user’s own risk. We are not responsible/liable for any direct, indirect, solicited or unsolicited communication made by any of these linked third-party websites or advertisers or their respective agents or representatives, to the users including by telephone, email, mobile phones and facsimile. Please note that these linked third-party websites and advertisers may use various technologies to receive the user’s IP address and personal information. The customer acknowledges and agrees that in no event we are not responsible/liable for the customer accessing the services of third-party advertisers, other websites or other software applications.
- This Policy is to be read in conjunction with and shall be deemed to be a part of the website’s Terms & Condition Policy.
For any questions regarding this Privacy Policy, please contact us at support@deepmatrix.io
